Our well-being policy
Our watchword: well-being. Laïta is firmly committed to satisfying everyone, whether it concerns our employees, our products, or our customers and consumers.
Well-being at Laïta
Protecting and supporting our employees
Our commitment to improving the welfare of our employees involves inclusion and developing their human capital, protecting their health & safety and well-being at work, and social dialogue. A commitment that translates into shared objectives:
- Promoting the use of concierge services and well-being workshops to reach 20% of users each year.
- Achieving an annual accident rate of less than 15 and less than 0.7 for serious accidents by 2030.
- Visiting all posted staff each year by deploying the TOP initiative (Tous en Observation Préventive - a universal safety observation process).
- Involving 2.5% of the workforce in training initiatives each year.
- Involving 100% of new managers in the ‘Being a Laïta Manager’ training initiative within 12 months of appointment.
- Promoting 8% of employees each year.
- Continuing the management training programme on inclusion and diversity in 2027 with the aim of training 20% of managers.
- Aiming for an annual gender equality index of over 90%.
- Achieving 100% of projected social dialogue commissions every year.
Offer healthy and safe products
We are aware of the issues around food safety and are committed to complete transparency regarding the origin of our ingredients, and to developing nutritional commitments in favour of more responsible eating habits.
- Encouraging grazing and maintaining the average open-field grazing days at above 180 per year over the long term.
- Ensuring that at last 98% of the ingredients in Paysan Breton products sold in France are of French origin and maintain this percentage in the long term.
- Taking action to reduce salt intake by offering special reduced-salt options and developing a programme to reduce the salt in our standard ranges by 2027, ensuring customer satisfaction is maintained.
- Reducing the numbers of ingredients in our products to the fewest possible.
- Using only natural flavours where flavouring is required.
- Maintaining an A or B rating for our 6 industrial sites as defined by Alim’Confiance, the French government's food safety audit rating system.
- Obtaining GFSI certification for 100% of our production sites.
Understanding and retaining customers and consumers
To respond to customer and consumer expectations, we do everything possible to ensure their satisfaction and loyalty, with a focus on active listening.
· Responding to questions and complaints from Paysan Breton consumers within seven working days.
· Conducting a customer satisfaction survey every three years with an overall satisfaction rate above 73% and response rate above 33%.
· Achieving a complaints rate below 5 ppm for consumer goods.
Discover our commitments and testimonials
Our Passion du Lait® commitments translate into concrete evidence and quantified objectives. See our videos, testimonials, articles and infographics.
Committed and passionate
All about our approach #committed
Because our environmental, human and social commitment is a daily reality, we place CSR at the heart of our actions.
